Tuesday, March 16, 2010

ITIL or outsource?



ITIL philosophy focuses on maintaining an IT department with a customer-service perspective. Having an IT service management aligned with corporate business processes and goals is a crucial competitive advantage in productivity and talent retention.


However, outsourcing to a data center provides access to scalable technologies and best-practice services. Data centers aggragate customers to leverage a scale of economy on the use of hardware and software.
The business plan of outsourcing to a data center isn't a cost savings for a client, it is the opportunity to access the latest software and hardware technologies for development and production.
By default, each corporate customer has to provide a variety of hardware, software, and administration to meet the enterprise needs as it grows. It is impossible to manage the capital resources and human resources to keep up with the bleeding edge technologies that can provide a leg ahead.
Even the smallest budgets can open the door to a data center. A data center operates like a CO-OP providing shares of resources. A data center can enjoy gold-level enterprise licenses for the latest software installed on leased (or vendor-managed) hardware.
When an enterprise no longer has to manage technologies and depreciation, it can focus on its core competancies.
A data center offers infrastructure as a service (IaaS) and software as a service (SaaS) with the expertise to maintain these technologies like a finely tuned engine. Infrastructure can provide the temporary bandwidth, bare metal, or operating environment that you need for development. SaaS provides you with the variety you need and the service level to use it productively.
Other technologies that you can access from a data center:
  • purchase mainframe time for running yearly reports
  • 10Gb ethernet backbones and switches
  • COOP- continuity of operations and disaster recovery
  • blade server architecture
  • SATA 15k harddrives
  • SAN or NAS storage
  • performance monitors
  • virtualization
It seems that the key to being satisfied with the trade-off of 'loss of control' versus 'access to technology' is to negotiate the proper service level agreements and reporting with a data center.

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Program Manager

As a technical leader, I develop a talent pipeline that can deliver client's expectations in a motivating and productive environment.

I have performed multi-discipline engineering on space launch vehicles, satellite command and control software, electronic medical records, and large data center operations.


I am seeking additional opportunities to deliver solutions internationally

resume MBA-Bard Center


I have delivered management and technology consulting solutions for Deloitte, BearingPoint, Department of the Interior, TRICARE Military Health System, Defense Information Systems Agency (DISA), Raytheon, Lockheed, Northrop, and Boeing on various projects in manufacturing, software development, systems engineering, testing, and ITIL management.